Unfortunately, the need for strategic thinking on the national security aspects of India in the Information Age did not receive the due attention. Indian strategic thinking was apparently struck in a time warp after the overt declaration of nuclear status as the feeling that no major threat to national security post-overt nuclearisation existed seemed to permeate the security establishment. The continued use of terrorism as a State instrument to deal with India, the rise of China with its aggressive behavior towards all its neighbours and the US pivot to Asia energized the Indian strategic thought process to take into calculus the emerging security challenges. The nationalist Modi government coming to power with an absolute majority enthused the nation and led to a feeling that long pending but much needed structural changes would now be taken up both in the sphere of economy and national security.
Open-door policy is a right way to improve upward communications because of its various advantages it owns in term of increasing communication effectiveness. Firstly, through an open-door policy information could bypass the layered hierarchy in term of formal chain of command as described in the case and such information could reach the senior management directly by face to face interview; secondly an open-door policy could be an effective way to encourage upward communication because of the top management involved.
In many case subordinates would not dare to state their complaints because of the concern that the line managers would not like such complaints which may probably in contradictions with their interests which may lead to bad consequences that happen to those making the complaints.
The involvement of the senior manage is of great importance because the resolve of some cases would need higher empowerment which is usually not available in the lower management.
So the direct talk with the senior management will make the subordinates believe that the problems would be followed up and could be solved.
This point also corresponds with the case in the Inter-City Manufaturing,Inc as employee Leroy who had heavy complaints with his responsible manager actually did not express any dissatisfactions before the open-door policy was implemented.
Besides these advantages that an open-door has in encouraging better upward communications, the success and effectiveness of open-door policy is not without conditions which need to be noticed. Below besides the open-door policy that has been analyzed above three other alternative techniques to enhance upward communications would be discussed.
One advantage the employees meeting would have over the open-door policy in term of enhancing upward communication is that by holding a employees meeting, usually at least a team of employees who probably suffer from similar problems will be invited to join the meeting and express their view in a group.
And in this way, when in a group every individual will feel safer because they will assume that any view expressed in the employees meeting will not be individual especially when a representative is selected to express the common concern.
Employee letter or email is very similar to a open door policy as they both encourage direct contact with the senior Rich langstons communication effectiveness and open door policy, the difference between these two kind of upward communications is the way that they are implemented: Another advantage of employee letter or email in upward communications which is not enjoyed either by open-door policy or employee meetings is that the procedure of the employee letter or email in term of submission and handling could be done in an anonymous way so that the employees who write the letters could assume less risks of exposure to the direct conflicts which is not preferred by many employees and it is psychologically understandable also because conflicts and trouble usually serve as discouraging factors especially when there are not other obvious and strong driving factors for them to do so.
Social groups could formed in various occasions and activates such as departmental parties, picnics, departmental parties, sports events, and even internet social groups such as Facebook which is witnessing a dramatic growth in employees communications and other social activities hold by the company or any individuals in the company.
Participation in social groups may be more effective in encouraging upward communications for at least the two following reasons. On one hand, the other communication techniques that have been discussed above such as employee letters or emails, open-door policy, employee meetings are all formal methods through which employees express their ideas with their strong perspective in most cases.
But the communications take place in social group activities are usually in a less formal way as just mentioned, and it is common sense that people will control or at least restrict their expression of ideas which they deem inappropriate.
But in a social group, in a golf court for example, people are more relaxed and complaints and suggestions could be made more easily. On the other hand, the participation social groups could be more effective is because that such social activities and communications actually build up personal relationships between employees disregarding the tile differences between managers and employees and this help direct communications between management and lower level employees because complaints and suggestions are more logically and emotionally expressed between friends.
Application of open-door policy 3. And oral messages exchanged by both parties could generate misunderstandings even though oral communication provide chances for instant clarification for both parties when some view of points are expressed in a misleading way.
But there still enough of chances that oral message could be missed or misunderstood as it is exchanged and communicated usually without having properly organized beforehand Amrik As mentioned earlier, one factor that could reinforce the success of the implementation of the open-door policy is to ensure the fair and justice of the policy by all the management levels, and this is the reason why an open-door policy which takes the form of face to face interview could end up a serious time consumption program.
The rational is quite simple: In the case of Rich Langston in the Inter-City Manufaturing in which the president himself was also participating the program and welcome any suggestions from all the level of employees. So is almost certain that he will have to spend time interviewing with some bold employees regarding some unimportant issues and in order to secure the fairness of the open-door policy Rich Langston will have to be patient and the spent in these communications in term of active listening for example could be costly to a president of the company.
When I was working in a large state owned company in my last job as a technical assistant, the company actually encourage upward communications by adopting an open-door policy in which we are allowed to see our vice president directly by pushing his door open. But later one even that happen almost ruin this constructive and effective upward communication system.
The case was like this: But this staff involved express his complaints using a more extreme way by posting some dirty words in the Facebook about the inappropriate arrangement by the HR department. And how we knew about this case was that the next day this employees was fired due to this behavior.
And after this event, in a certain period of time nearly no one will use the open-door policy to express any idea because as mentioned in the beginning people will choose the most effective way but still safe way to express themselves. Even in my personal opinion I also agree that making complaints in Facebook will be safer than in a face to face interview with the vice president, if making some complaints in the Facebook could attract terminations though the person may be a little emotional, but the fact is that it happened and it scared the rest of us to choose the open-door policy which is less secure to express dissatisfaction in our assumptions.
So conclusion could be made through the analysis we have above that a large proportion of employees will be reluctant to use the open-door policy especially some event happen that make them feel unsecured.View Notes - casefinal from BUS at Keuka College.
Q1 The technique which increased Rich Langston's communication effectiveness is open-door policy. Rich Langston believed an open-door policy can.
Open Communication Defined. Communication, the flow of information between people, is a very important part of the schwenkreis.comrs must be able to .
The detail evidences are stated as followings: In the very beginning Rich Langston initiated the open-door policy and he led by example by open his own office door welcoming any suggestions and complaints and thus created a vision for the employees regarding a open communication in .
An open door policy could be taken by your employees to mean that phone and email communication is permissible in lieu of an in-person meeting.
This lowers the threshold for contact in employees' minds and might make for . But they’re more than likely spending time whispering and snickering behind your back if your open door policy amounts to you telling them it exists. More than once over the years, I’ve worked with a leader that thinks all he has to do to have team members willing to walk into his office and chat is to tell them his door is open.
Taking the “Open-Door” Policy Global when open communication is the goal. In addition to the “soft” benefits of a happier workforce, building a more employees, and it can destroy the effectiveness of the internal reporting process and poison the corporate culture.
To reassure employees and encourage.